becek Account & Payment FAQ

becek requires three documents for KYC verification: a valid government-issued ID (such as an Indonesian national ID or passport), a photograph of yourself holding the ID, and proof of address. Proof of address can be a recent utility bill, bank statement, or government letter showing your name and address. All documents must be clear, legible, and dated within the last three months. We accept uploads in JPEG or PDF format. Our verification team reviews your documents within a standard review window and notifies you once your account is verified or if we need additional information.

To open a becek account, visit the registration page and enter your username, email address, password, and mobile number. Verify your email by clicking the link we send you. Log in and complete your profile with your full name and date of birth. Next, submit your KYC documents (national ID, photograph, and proof of address). Our verification team reviews your documents and notifies you once approved. After verification, you can deposit funds and access all becek games and betting markets. The entire process typically takes a few hours to a full business day, depending on our verification queue.

If you forget your password, go to the login page and click the "Forgot your password?" link. Enter your email address or username, and we will send you a password reset link to your registered email. Click the link and create a new password. Make sure your new password is strong and different from any previous password. If you do not receive the reset email within a few minutes, check your spam or junk folder. If you still cannot reset your password, contact our support team with your username and registered email address.

After you request a withdrawal on becek, our compliance team reviews your account activity and transaction history. This review is subject to a standard verification window and typically takes between a few hours and one full business day. Once approved, your funds are transferred to your registered payment method — whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet). The transfer time depends on your payment provider and may vary. If your withdrawal is delayed beyond the standard window, contact our support team with your withdrawal request ID.

If your deposit or withdrawal does not complete, check your payment method and becek account to confirm the status. A failed deposit will not deduct funds from your account — your money remains with your bank or payment provider. A failed withdrawal request may be declined if verification is incomplete or if we detect a compliance concern. Log in to your becek account under Cashier to see the transaction status. If you see a "failed" or "pending" status, wait a few minutes and check again, as some transactions take time to process. If the transaction remains incomplete after several hours, contact our support team with your transaction ID and payment method.

becek accepts deposits and withdrawals via mobile wallets — mobile banking, local payment, online payment, e-wallet, mobile banking — and local payment. We also accept bank transfers from online payment, e-wallet, mobile banking, and local payment. Your payment method must be registered in your own name; we do not accept third-party payments. Choose your preferred payment method at checkout. Each method has its own processing time — mobile wallets typically complete within minutes, while bank transfers may take longer depending on your bank. All payment methods are encrypted and secure. Your payment details are never stored on becek servers.

Free bets and free spins are promotional offers that becek occasionally makes available to new or existing members. Free bets allow you to place a sports bet without using your own funds; free spins let you play slot games without spending your balance. These offers appear in your account under the Promotions section. Each offer comes with terms — such as a minimum odds requirement for free bets or a play-through requirement for free spins. Read the terms carefully before using a free bet or free spin, as failure to meet the terms may forfeit the bonus. Free bets and free spins are not withdrawable as cash; you can only withdraw winnings from these offers once you meet the terms.

becek covers major football leagues and tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Premier League, Champions League, and international matches. For each fixture, we offer multiple betting markets such as match winner, total goals, both teams to score, handicap, and correct score. Markets vary by fixture and league. You can view available markets for any upcoming match by selecting the fixture in the sportsbook. Live-in-play betting is available for selected matches. On Idul Fitri and Idul Adha, some tournaments may have reduced schedules; check the sports calendar for holiday adjustments. Our betting rules and settlement procedures are detailed in our terms and conditions.

becek offers live-dealer tables streamed from professional studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. Each table is hosted by a live dealer and streamed in HD with multiple camera angles. You play in real time against the dealer or other players, placing bets via your becek account. All live-dealer games are powered by licensed game providers and settle based on official game outcomes. Minimum and maximum bet amounts vary by table and game. Live-dealer tables are available throughout the day and evening. If you experience connection issues while playing, contact our support team immediately.

becek offers betting markets on esports including Mobile Legends, Free Fire, and PUBG Mobile. Markets cover tournament matches, regular league fixtures, and live-play betting during broadcasts. You can bet on match winners, tournament outcomes, and other esports markets depending on availability. Esports odds and markets update in real time. Settlement is based on official tournament or league results. If a match is postponed or cancelled, we void the bet and return your stake. All esports betting on becek is subject to the same account verification and betting rules as other game categories.

becek stores your personal data — such as name, email, national ID number, and payment methods — securely using encryption. Your data is used only for account management, payment processing, fraud prevention, and legal compliance. We do not sell or share your data with unauthorized third parties. Your password is encrypted and never stored in plain text. All communication between your device and our servers uses HTTPS encryption. If you have concerns about how your data is handled, refer to our privacy policy or contact our support team. You can request a copy of your data or ask for deletion subject to legal retention requirements.

becek support is available in English via the app or website. Our support team responds to inquiries during operating hours. You can also submit a support ticket by filling out the contact form on our website; our team will respond to your email within a standard response window. For urgent account issues — such as a locked account or a failed withdrawal — contact support immediately with your account details. For general questions, you can also check our FAQ or terms and conditionsIf you believe your account has been compromised, contact support immediately and consider resetting your password.